DirecTV contract dispute leaves bad feelings

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Q. I am a consumer in need of an ally and I'm hoping you can help! In 2008, I signed up for a two-year agreement with DirecTV. This particular agreement had provisions for moving and other life circumstances. About five months into the contract, I moved and attempted to establish DirecTV service at my new home. After one month, many wasted hours, and three botched installation attempts, it was determined on the fourth try that service could not be established in my new home because there was no appropriate cable path from the point of entry on the second floor to the downstairs living area.