'Yeah, we broke the rules,' debt collectors admit

Collecting on America's unpaid debts is big business. In the past, we here at WalletPop have contacted some of the people who earn a living as debt collectors and gotten them to spill their secrets. Now, CNN/Money is hopping on the bandwagon with this profile of 10 former debt collectors.

Many of them 'fess up to either seeing or engaging in behavior that's unprofessional at best, illegal at worst. One says she heard a co-worker threaten to beat up a debtor with a tire iron, while another said the technically-illegal practice of contacting friends and family about a debt was a good tactic for getting people to pay up. Several admit to raising their voices or deliberately making the people on the other end of the line feel bad, but many said plenty of debtors yelled and cursed right back at them, too.