John's original resume listed several of his automotive service job tasks which included interacting with customers, overseeing a team of mechanics, and processing warranties. His resume looked pretty "vanilla" and similar to so many others who do customer-facing and administrative work. When I spoke to John, I learned that he brought enormous value to his job but he had never had to articulate that value proposition to others.
I asked John several questions to learn more about the impact of his work, rather than just the job tasks. Hiring managers want to know how you do things smarter, faster, and more efficiently and how you can help them make money, save money, or save time.
My questions to John as well as his final resume are below.