Reba had never written a resume before. She has held two positions in the past 22 years and the one time she changed jobs during that period, she found out about the physician office assistant position by word-of-mouth and she didn't need a resume to apply. Reba was unsure as to how to discuss anything other than her day to day job tasks and she knew that wouldn't be enough to get her noticed by employers.
Through our conversation, I learned how much her boss relied on her for speed, accuracy, and efficiency. I also realized that her language skills would be in high demand and played up her ability to speak both English and Spanish in her resume.