Sample Resume: Customer Service Representative

As a customer service representative, Mary's performance was measured on a regular basis. Yet she never thought to showcase on her resume her ability to meet or exceed company expectations for customer service.

By reviewing previous performance appraisals, monthly productivity reports, and a stack of thank you letters from satisfied clients, we were able to transform Mary's resume from a mundane list of job tasks to a true marketing tool that quickly showed prospective employers how she could add value to their organization.