Sears personal shopping -- help in 5 minutes or $5 for you
Sears Holdings is already the parent company of many brands, including Kmart, Land's End, Craftsman, and more. To help shoppers navigate, Sears says it will introduce a personal shopping experience which will connect customers with a sales agent to locate desired products, which will be ready for pickup at a Sears store -- all within 5 minutes, or the customer receives a $5 gift card. Customers will be able to reach an agent by phone, email, or live chat on Sears.com.
Personal (an in-person) shopping agents do well at stores like Nordstrom that cater to the enhancing the customer's experience. Personal shopping agents, however, could bottleneck the online shopping experience at Sears.
What do you think?