Landscaper TruGreen's sales, billing tactics 'deceptive,' New York AG says

Landscaper TruGreen's sales, billing tactics 'deceptive,' New York AG say
Landscaper TruGreen's sales, billing tactics 'deceptive,' New York AG say

The nation's largest lawn and landscape care company lured consumers to sign up for its services using deceptive pre-pay offers, then didn't cancel when asked, applied pesticides without permission, and billed for unwanted services, the New York State Attorney General's office says in a complaint.

New York AG Andrew M. Cuomo's year-long investigation of Memphis-based TruGreen Lawncare alleges the company, which serves 2 million customers through 300 branches in the U.S. and Canada, used informal, phone-based oral agreements to lock consumers in auto-renewing service contracts.

As a result of misleading solicitation by telemarketers, many potential customers understood they had only agreed to receive and review a proposed contract. Consumers who later decided not to use TruGreen did not return a signed contract, and did not believe they had agreed to any service that required proactive cancellation, much less that they had to pay for it.