DirecTV customer service put to test by Twitter
DirecTV stated that they are trying to implement a remote reset to solve the problem. The company is busy communicating with customers to ensure that they are doing everything they can to fix the issue. They also officially apologized for the inconvenience in a statement.
This rapid, personalized approach to customer service is the modern way of handling complaints. An agent is now able to answer phone calls, tweet, and email many customers at once. It's a battle to fix the issue before it becomes a trending topic on Twitter.