Good customer service is expensive. But bad customer service can be even pricier. Recall the United Breaks Guitars anthem, which some media analysts say pushed down United's stock $180 million, slapping stockholders where it hurts worst.
If you're the victim of bad customer service, the trick to turning the tide is to convince the offending company that it is in their best interest to fix the problem. This advice from MSNBC is classic, plus here are some additional suggestions:
Rule 1: Be nice. Your mother had it right. You'll catch more flies with honey than vinegar. Angering the employee on the front line rarely helps.
Rule 2: What are you going to do for me? Know what you want them to do and how much you'll compromise and put the onus on them to meet your expectations.