Online bill-paying makes people happier, research shows

paperless billing makes people happy
paperless billing makes people happy

A recent survey of 5,000 nationally-representative adults, sponsored by NACHA, the National Automated Clearing House Association (a group of companies in the payments industry) asked the question: Why do people go paperless when it comes to receiving and paying their bills? The answers:

  • It's easy to access my statements online -- 62%

  • To reduce clutter -- 50%

  • To help the environment by reducing paper waste -- 49%

All valid points notes James Van Dyke, President of Javelin Strategies, which fielded the research. His team had been, in fact, looking for answer number three in this survey, entitled PayItGreen. What it found was a surprising silver lining.