Delaware travel companies to issue refunds for vacation hard-sell

Travel firm agrees to compensate agrieved customers
Travel firm agrees to compensate agrieved customers

Two companies will refund travel club fees to more than 70 customers and another nine will get discounts and travel incentives as part of a settlement reached with the Delaware attorney general's consumer protection unit.

Since June of last year, customers complained that Serenity Travel of Newark, Del. and related business Destination Vacation International promised discounts if they attended marketing programs held by Serenity Travel, but then the company allegedly didn't come through with the promised incentives or made the attendees pay undisclosed fees. Consumers also complained they were pressured into joining the travel clubs before they had a chance to research the companies and weren't given travel price quotes.