Do You Get E-Mail Rage?

Nance Guilmartin, executive coach and communication expert

When was the last time you were driving down the digital highway and felt like you were shot by words?

It happens without warning. You're scanning e-mails and suddenly you're triggered by someone's words or a tone you sense -- or even see; the e-mail is filled with "ALL CAPS" or "Exclamation points!!!" or bold formatting.