Banking customers still unhappy, survey shows

Most customers still hate their banks
Most customers still hate their banks

If you've ever pounded your head into a wall (figuratively, I hope), wondering what your bank is thinking and wishing it understood your unhappiness with them, don't worry: They hear you. For the fifth year in a row, J.D. Powers and Associates has released its 2010 U.S. Retail Banking Satisfaction Survey, which took stock of the opinions of 48,000 Americans regarding their banks.

And for the fourth year in a row, overall satisfaction from retail banking customers has decreased.

The drop is mostly due to a decrease in satisfaction with the banks' customer service. Of the respondents who switched banks this year, 37% of those customers left because of poor customer service.