Undercover Boss Plunges into Roto-Rooter

Of all the Undercover Boss episodes, Rick Arquilla, President and Chief Operating Officer of Roto-Rooter, realizes full well that his probably has the highest "ick" factor. After all, they deal with some of the smelliest, greasiest, grossest substances known to man.

"We're probably off the "ick" scale," he laughs, adding that during the time he was undercover and working in the field, he found a new and abiding respect and affinity for the shower. It also supercharged the respect and affinity he's always had for his employees, and helped him recommit to making their jobs as satisfying as possible, despite the gross factor.