Toyota Exec's Recall Answers Leave Lawmakers Fuming

If lawmakers were looking for answers to explain Toyota Motor's (TM) recall of some 6 million cars nationwide, they invited the wrong company executive to provide them. Time after time, James Lentz, the company's president of U.S. sales, responded to questions posed by members of the House Committee on Energy and Commerce by saying, "I don't know." That's because, as Lentz explained, decisions about safety are made by Toyota management in Tokyo.