Inside tips on winning the customer service complaint game

Anyone who's ever called a company's customer service line -- and that's just about all of us, I'd suspect -- has probably heard these words: "This call may be monitored for quality assurance."

But have you ever wondered if the call was actually being recorded? We did. We also wondered just what the people listening in heard -- and what tips they might have to help us come out on top of the customer service complaint game every time.