Big Banks Get Thumbs Down on Customer Service


If you hate your bank, you aren't alone. In the wake of bank failures and shotgun marriages resulting from the financial crisis, customers are far less satisfied with the service they're receiving from the nation's two biggest banks. Bank of America's (BAC) controversial acquisition of Merrill Lynch and JPMorgan Chase's (JPM) purchase of Washington Mutual, once the nation's biggest savings and loan, have consumers giving both institutions the thumbs down.