Sears killed his dog

If you're going to do a consumer wrong, try not to do wrong to their beloved dog.

There is no shortage of customer service horror stories. Service providers, government agencies, airlines, restaurants and hotels all raise our ire at one time or another.

Retailers really catch a lot of flack from upset customers. More so than most industries, statistically speaking. The sheer number of transactions on any given day is astounding. By some estimates, Walmart stores alone conduct nearly two million transactions a day in this country. So the odds of things going wrong somewhere are pretty high, and shoppers for the most part seem to understand this.

Where things really fall apart is how companies handle their mistakes. Combined with the great lengths a wronged party will go to get some satisfaction, there's room from some pretty amazing stories. None more so than the tale of Sears Killed My Dog.