Games.com Questions and Answers - Thursday November 5th

At Games.com we continue to try and find ways to keep you informed and make sure you know that we care about your game play. To that end, we're going to post your questions and feedback along with our answers. We hope that this will both let you know that we're here, answering questions and care.



Q: I think the aol service sucks I'm probably cancel my subscription I have been with aol for many years can't get on the tournaments any more I'm having too much trouble and aggravation with the service with downloads.

A: We hear you and understand. Can you explain how you are unable to get to the tournaments? Is it that you cannot find them or that you cannot log into them when you find them. The more information you can provide us the better we can help.

Q: CHEAP CHEAP CHEAP FRAUD FRAUD FRAUD FRAUD, REPAIR YOUR SYSTEM , IT STINKS, WHO WOULD SPEND MONEY ON ADS WITH YOUR ROTTEN CHEAP SYSTEM NEEDS UPDATING I WANT THE CEO OF AOL, TO RESPOND OR I WILL SHUT YOUR SYSTEM DOWN FOR GOOD IF YOU THINK IAM PLAYING I AM NOT.

A: So sorry and I have had the general manager of Games.com respond to you via email. We're working on bugs and will get all major bugs repaired as soon as possible.

Q: I only have a problem with the audio on my spades game. This has NOTHING to do with any of the response you sent me. Nor does it have to do with my computer or clearing my browser. Please have one of your capable technicians actually check on this problem rather than send me another canned response. Thank you

A: I do apologize for the canned responses. Many times those canned responses resolve 90% of issues. On occasion something is unique and we need to address it. I'll have to contact our spades game developer to find out what could be going on with your sound.

In the short term however, you should make sure that you have not checked off the sound icon in the game, your computers speakers are on, and that it is not on mute. I know it sounds odd, and you have likely checked these items but it can be worth it to check once more.