Massucci's Take: Verizon FiOS gets the picture, not the installation


Having moved into a new neighborhood offering Verizon's (VZ) FiOS television service, I was eager to shed my cable company and try FiOS, which boasts a better picture at a cheaper price.

After trying it for about a month, I find the picture quality to be superior to cable television. However, a big strike against FiOS is how long it takes to install. In my case, the installation took 16 hours, spread over two days.

To be fair, I'll point out that I elected to take the triple-play bundle, which consists of TV, internet and phone service. So Verizon had to install the wires and boxes for all three products. Still, 16 hours to get it right was excessive.