General Motors brings its legacy of bad service to eBay


One of the knocks on General Motors has long been that the company is arrogant and out of touch with the needs of its customers.

Has that changed since the company went into bankruptcy and pledged that it was building a new, more nimble car company? Exhibit A in the "Nothing has changed" file is this: the feedback rating for GM's eBay account.

In total, yourgmdealer has received six positive ratings and two negatives, but because one buyer left three ratings, the actual feedback score is +2. . . four positive and two negatives. And if you think that's bad, there's more: Three of the positive feedback ratings come from a user with the ID "661henryglen" who left this glowing review after purchasing a 2009 Chevy Cobalt: "THIS IS A VERY SIMPLE PROCESS."

That feedback was left on Aug-20-09 at 16:51. The auction ended on Aug 20, 2009 at 16:48:01 PDT. That raises a fantastic question: How does a person buy a car on eBay and then complete the transaction in less than three minutes, allowing enough time to log back in and leave feedback? That must have been a simple process indeed!

Fascinating -- and suspicious -- stuff.