Massucci's Take: Placed my order at Wendy's -- and got a new iPhone

Anthony Massucci

With a broken iPhone 3G in my pocket, I was standing in line at Wendy's and spotted someone using his iPhone, just ahead of me in line. I showed him my iPhone's cracked screen and cautioned him to get a case for his.

The guy, it turned out, works at an Apple (AAPL) Store Genius Bar. He sees broken screens often, he said, and he told me that wet or cracked iPhones fall outside of Apple's coverage protection. It costs $200 to replace such phones, he said. Nevertheless, before we parted ways -- and, significantly, before he learned that I was a reporter -- he invited me to stop by the Genius Bar, where he'd see if he could replace the iPhone, at no charge.