The University of Michigan's American Customer Satisfaction Index measures a broad spectrum of products, including cars and light trucks. The New York Times got an advance copy of the results and they are good for U.S. car companies.
According to the Times,"in the rankings by brand, General Motors' Cadillac tied for first place with its chief competitor, Lexus, while Buick and Lincoln-Mercury placed third and fourth, meaning that domestic brands accounted for three of the top four." The results may surprise many because of the trouble Detroit has had during the last year. The head of the survey said the domestic car ratings may be helped because their dissatisfied customers have already moved to other brands.