Earlier this week PC World blogger Jared Newman opened a can of worms by calling out PayPal for quietly adding a fee for transactions labeled as "Goods" or "Services."
What happened was; Jared got his blogging paychecks via PayPal and noticed that the company had deducted 2.9% plus a 30 cent fee for each of the payments. Not understanding why this happened, he did what anyone should do when they are charged an unexpected fee, even for a small amount. He asked PayPal what it was all about.
Surprisingly, their response was very candid, even humorously so, if it wasn't going to net PayPal an extra million bucks this year. Charlotte Hill, PayPal's PR manager told Jared,
"We didn't want to make a huge formal communication out of this pricing change, because we weren't really adding any fees, and we were hoping it would be a more useful experience for people."