Consumer Ally Q&A: New Hollister jeans fell apart after one wash, now what?

Welcome to WalletPop's Consumer Ally, where we are on your side -- to help resolve difficult situations, explain why things happen the way they do and to try to right wrongs. If you're having a problem with a business, please send a note to ConsumerAlly@WalletPop.com.

Q. My daughter's friend recently purchased jeans at Hollister. They fell apart after being washed. She tried to return them as they cost over $70. She was told that after they had been washed Hollister will not take a return. I called the corporate office on her behalf and was told that is Hollister policy. Do consumers have any rights on defective products such as these jeans?
Leah Shalna
Florida