What a great day for airlines. For the first time in six years, passenger satisfaction with airlines improved, according to the American Customer Satisfaction Index survey done in conjunction with the University of Michigan. It's no surprise that Southwest finished on top for the 16th straight year with a rating of 81. After all, they actually let their flight attendants rap the safety instructions.
Then there's United, at the bottom of the list, again, with a woeful 56.
I tried out United on Friday and got to experience one version of what people are complaining about. They actually might have reached a new kind of low on my flight.