Ask nice, ask twice: Credit card companies still waiving fees
I found this out last week when I noticed that I logged into Wesabe and saw that I had a late fee assessed to one of my credit cards; not just any credit card but the one that holds the entirety of my credit card debt, the one with that hard to get these days 0% interest rate! After calming down and realizing that it was indeed my fault, I switched the due dates with another card from the same company making me early for one and late for another, I set out to fix the problem.
Since I hate waiting on hold, I went to my account and fired off a secure message to my credit card company.
I just saw that I had a late fee on my account. Apparently I had confused the due date of this account with my other account which is due on the 5th.It took a minute of my time, and thanks to the numerous how-to guides, I knew just what buttons to push to get my money back.
As I am a good customer on both of my accounts could you please remove the late fee from my account as a one-time courtesy? When you do this please ensure that my interest rates do not suffer for this one time lapse.
I had tried to move the due date when I signed up but unfortunately I was told that it would be several months before that was an option.
Thank you for fixing this problem.
When you write your letter or make your phone call make sure you give the customer service rep a reason to refund your fee, that you're a good customer, and thank them for solving or fixing your problem right away. By phrasing your thanks in this manner you'll gain a psychological edge in convincing them to actually fix it.
Two days later I heard back with good news that my interest rate would not go up but that there was no way they could refund the $39 late fee. Undeterred and still concerned about my promotional balance transfer rate I replied, hoping for a new CSR and a better answer.
<redacted>, Thanks for the response. Are you sure there is no way to waive the late fee? It was only 3 days late and it would go a long way toward keeping me at <redacted>.In just a few hours I heard back from a new CSR and learned that not only was my late fee being refunded but that my 0% balance interest rate was alive and well for another six months!
Thank you for reinstating my APR. Can you confirm that my balance transfer promotional rate is still at 0% for the rest of the promotion?
Sometimes if you want something bad enough, in this case $39, you just have to keep asking until you get the answer you want to hear. This is a tactic I've long employed when dealing with Verizon Wireless and its on again off again promotional offers, and it works well with credit card companies too.
Aside from my refund I learned about a cool new service from my credit card company that lets me auto-pay my minimum every month so that I am never late. I can't tell you how happy I was to find this service since I seem to always remember to pay my credit card in the afternoon of its due date. Now I can log in and make my debt reduction payment at my convenience rather than around an arbitrary due date. Huzzah!