Amazon does the right thing: Suspends manipulative sellers


Last week we reported that Amazon's customer service department deleted a review that told about a seller's attempts at bribery and the damage this action can do to product ratings. Like all of Amazon's blunders, this one appears to have been a misunderstanding. The Consumerist reports that Amazon got a hold of the original customer and let him know that ignoring his report of bribery was a big mistake.

According to Amazon's executive customer relations, the customer service department should have flagged the product for further investigation. For now, Amazon has dropped the Anti Snore mouthguard from the store and won't offer it until the company starts acting ethically. Amazon blamed a "failure in the Customer Relations department." for deleting the review and ignoring the unethical behavior of the manufacturer.