A dormant tale: What real customer service is all about

I recently received my bank statement from one of the passbook accounts that I own. My initial deposit of $200 was down to $152. Apparently, I was charged for having a "dormant" account which then put my total below the required minimum of $200. Because the account had fallen below this minimum, I now was being charged extra for having the account. Naturally, I was a bit upset. I thought that you put money in the bank to grow the account, not watch it go down.

I took my passbook and went out to the branch of North Shore Bank. The teller informed me that the woman who handled dormant accounts was gone for the day but she would be in the next morning. I left my passbook with my phone number and asked her to call. She did not call the next day.