25 things vanishing in America, part 2: Customer service
A day in modern life-
Drive-thru at the coffee shop. Attendant shoves change, receipt and coffee at me simultaneously. Hurry hurry.
Stop for gas. 10 customers are pumping their own, while the single employee is inside selling lottery tickets and smokes. Never even glances at me as I spend $40.
Call my Doc to double-check the time for my physical; ninety seconds wasted listening to a menu.
Check email. More unsolicited messages from companies letting me know about all the wonderful new programs they have to suck cash out of my wallet. One, Dell, charged me $49 just to talk with them the last time I had computer trouble.
At lunch, pop over to K-Mart for some toiletries. Ten aisles, two open, with boxes stacked on either side of the cattle chute leading to the register. The clerk shoves my purchase in a bag, which she leaves lying on the shelf for me to pick up. At least they don't use the merry-go-round bag stand that WalMart does; I've left purchases behind, lost on the bag carousel, several times.