Exclusive: Quiznos exec speaks, may 'compensate' customers for botched sub offer

Quiznos execs spent the weekend reading the complaints about its Million Subs promotion stack up here on WalletPop. Today, its Chief Marketing Officer, Rebecca Steinfort, contacted us to explain what went so wrong.

The crux of the issue, from her standpoint, is that Quiznos is trying to turn itself into a less expensive brand, and it's using this promotion to give customers a tour of the changes. Unfortunately, not all of its franchise owners wanted to come along for the ride. Here's what she told us: