Consumer Complaints: ADT Home Security

Have you looked at your home security system bill lately? Have you ever wondered exactly what kind of service you're receiving for your monthly fee? Me too!

I've had ADT for nearly four years, faithfully paying them $37 a month, every month. And when I first started with them, I got good service. In my city, the police do not respond to home alarms. Instead, ADT has a list of numbers to call when an alarm goes off.

If they do not reach me, they're supposed to dispatch the "guard service." If they do reach me, I have the option of having the guard respond or not. If the guard is dispatched to the house, the guard is supposed to survey the perimeter of the house to look for obvious signs of a break-in, like a broken window or door. If everything looks okay, the guard leaves with no further action. If there is evidence of a break-in, the guard calls the police. Everything used to go like clockwork, and I had no complaints.