Consumer Complaints: Automatic renewal tricks

I hate the sneaky little tricks that companies use to make you do business with them, even when you don't want to. There are plenty of services and software programs that allow consumers to renew their subscription automatically... just check the box! That's convenient when you want to renew. Not so convenient if you don't want to renew and forgot that you checked the box.

What about those subscriptions that you didn't even know you were going to automatically renew? I stopped using Norton Antivirus by Symantec months ago on all my computers because it was using too much memory and slowing things down. I found a much better option, and promptly uninstalled all copies of Norton. I thought I was done with Norton forever.

Until a charge showed up on my credit card this week for a subscription renewal. What? I didn't renew anything. I haven't even used the software for months. How could this happen?


The Latest from our Partners