Consumer Complaints: PayPal Buyer Protection not all it's cracked up to be?


Have you ever purchased something on eBay, paid with PayPal, and felt good because you're got their "buyer protection" guarantee? Unfortunately, buyers aren't as protected as they might think they are. Sure, PayPal agrees to help resolve disputes between you and the seller, but that doesn't mean that you're going to win your dispute, even when all the evidence is in your favor.

Witness this story from a WalletPop reader who was scammed by an eBay seller, and then felt victimized a second time by the lack of results from PayPal:

My consumer scam involves PAYPAL which is a ruthless, money grubbing Ebay company. They get to operate like a bank, allow consumers to think they ARE a bank, pretend to offer "Paypal Protection," when it is all a scam to get and keep consumers' money as long as they can.

Let me start out by saying that I am a small time Ebay Powerseller, with 100% positive feedback. I have been selling small vintage and antique auction items fairly regularly since 2005. I have used Paypal to receive and send payments early on so had always been a great customer and independent agent for Ebay and of Paypal.