Consumer Complaints: None at Home Depot!
How do I love Home Depot? Let me count the ways... I cannot remember ever going into a Home Depot and getting anything less than superb customer service. Even when they've been very busy and clearly shorthanded, I was still treated with kindness and the sales people made sure I had everything I needed (without feeling rushed).
Chalk up one more gold star for Home Depot this week. Over the weekend I found a cool refrigerator for my office. I don't need a full size refrigerator, but I wanted something a little more substantial than the typical "dorm room" model compact refrigerator. The only problem with this medium-sized refrigerator that I found at Home Depot? It doesn't fit in my car.That's where the Home Depot delivery service comes in. $59 seemed a little steep for an item that doesn't weigh much and is only dropped off "curbside." But it seemed to be the best option. So I paid and scheduled a delivery day and time, and I waited. And waited. And waited. The delivery truck never showed up.
I called the store and was directed to the manager, who offered to have the item personally delivered immediately. Or at any other time that was convenient for me. Are you kidding me? I can basically pick the time to have it delivered??? And that's not all. For my troubles, the delivery fee will be refunded in full (without me even asking!). Now that, my friends, is customer service.
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Tracy L. Coenen, CPA, MBA, CFE performs fraud examinations and financial investigations for her company Sequence Inc. Forensic Accounting, and is the author of Essentials of Corporate Fraud.