Citibank saves the day, refunds tv purchase for Sears shopper
It turns out that just after the first TV was refunded, it was re-rung, resulting in the outstanding charge to Tom's Sears card. None of the individuals Tom spoke to over the past 4 months looked past the initial refund transaction to see what was really happening. If they had spent an additional 5 minutes investigating the billing issue, Tom's problems could have been solved months ago. Thankfully the story has a happy ending, Tom is getting a refund for his undelivered TV and some Sears employees will likely be getting a refresher course in customer service. That is if they aren't shown the door for this heinous neglect of customer service. Bravo to Mark for helping out the consumer and making extra effort along the way. We need more people like you in corporations.