Debt collectors have decided that they want you to like them, they really do. The Association of Credit and Collection Professionals, the industry's trade group, has taken to referring to debtors as their agency's "customers." I'm all for euphemisms, but isn't that kind of like referring to inmates as the prison's "preferred clients?"
On its website, the association brags that "The collection industry saved the average American household $351 in 2005. This amount represents dollars households would have spent if businesses were forced to raise prices to cover bad debt."
OK then. The ACA's general counsel told the New York Times that "Collectors actually care about consumers. They want to teach consumers how to get out of debt. They're trying to put themselves out of business."