The airlines hate passengers, and it shows in their pretzels
US Airways is known far and wide as the worst big airline in America, and it's not hard to see why. Employees are complaining about how bad the planes smell and how dirty they are.
And apparently passengers aren't too thrilled with the pretzels handed out in coach. Wonder why they suck? Because they cost.... get this.... three cents per package. Three cents. That's what you, the hated passenger, are worth. Three cents. So at three cents per package, US Airways isn't too eager to find a supplier with better tasting pretzels, you see.
Employees are encouraged to give feedback directly to the company's CEO, but that doesn't seem to have much of an impact. In addition to dirty planes, the company's current claim to fame is the worst on-time flight record, the highest rate of lost luggage, and the most complaints filed with the Transportation Department.
Well, at least US Airways isn't offering passengers urine-soaked seats like AirTran is.
Tracy L. Coenen, CPA, MBA, CFE performs fraud examinations and financial investigations for her company Sequence Inc. Forensic Accounting, and is the author of Essentials of Corporate Fraud.