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VIDEO:Business

How to Use Customer Feedback to Improve Service Offering

Description:In Chapter 12 of 17 in his 2011 Capture Your Flag interview, education entrepreneur J.T. Allen answers "How Have Your Used Customer Feedback to Improve Product and Service Offerings?" Allen shares how both customer and user feedback shapes how he builds an education services offering to meet college client goals of finding students while meeting prospective student needs to find the right school or academic program. J.T. Allen is the CEO and co-founder of myFootpath. (2:24)

Source: Capture Your Flag

Tags: How to Use Customer Feedback to Improve Service , balancing user and customer relations , business improvements , business strategy

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