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VIDEO:Business

Buzzmachine's Jeff Jarvis on Consumer Complaints on the Net

Description:BuzzMachine power blogger Jeff Jarvis offered his perspective on companies who want to get on board the online video train at the PaidContent mixer last week, but cautioned that companies need to change their approach to interacting with customers and recognize that the shoe is on the other foot so to speak. New media is taking the old adage of the customer is always right to new levels. Jeff cited a negative experience with Dell that he blogged about. (1:53)

Source: BeetTV

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