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  • Samsung Beats Apple in Customer Satisfacti...(00:54)
  • Samsung has, for the first time in the Index of Satisfaction's history, beaten Apple in terms of customer joy. Samsung's ACSI score rose by 7 percent....
  • Date: January 01, 2015
  • Source: Wochit Tech
  • Netflix, Gap Top Worst Customer Satisfacti...(01:19)
  • Netflix and Gap were among the worst performing online retailers in customer satisfaction this holiday season according to a survey released by ForSee...
  • Date: December 28, 2011
  • Source: Reuters
  • MVD Customer Satisfaction(01:37)
  • Taking matters into their own hands the state is trying to improve the experience you have at the MVD.
  • Date: June 10, 2013
  • Source: KOAT
  • The Most Hated Car in America(03:45)
  • Some drivers may gaze lovingly at their sedan but not if they own some of the most disliked cars in the U.S., according to a new survey. American Cust...
  • Date: August 26, 2014
  • Source: WSJLive
  • Best Cruise Lines For Your Vacation(01:07)
  • With so many options in booking a cruise, trying to pick the right one could make you sea sick. But before you pack your suitcase, check out this cust...
  • Date: November 15, 2013
  • Source: Buzz60
  • Why Aspire to Delight Customers Rather Tha...(01:46)
  • In Chapter 10 of 17 in his 2010 Capture Your Flag interview with host Erik Michielsen, customer advocacy marketing executive Alan McNab details why cu...
  • Date: April 17, 2011
  • Source: Capture Your Flag
  • The Most Hated Cable Company in the U.S.(02:35)
  • If you are like most Americans, you hate your cable and Internet company, and that’s only getting worse. MarketWatch's Catey Hill discusses why Americ...
  • Date: May 20, 2014
  • Source: WSJLive
  • How to Get Better Customer Service(02:48)
  • Everyone has to call customer service at some point, and there are some ways to make the experience less painful. MarketWatch's Catey Hill offers tips...
  • Date: August 14, 2014
  • Source: WSJLive
  • Beyond Sales: The Business KPI's Of Market...(00:52)
  • By this point people should know that at the end of the day the top priority of marketing should be to create customers for the business, whatever the...
  • Date: June 29, 2014
  • Source: Wochit Business