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Samsung Beats Apple in Customer Satisfacti...
Samsung has, for the first time in the Index of Satisfaction's history, beaten Apple in terms of customer joy. Samsung's ACSI score rose by 7 percent....
January 01, 2015
Netflix, Gap Top Worst Customer Satisfacti...
Netflix and Gap were among the worst performing online retailers in customer satisfaction this holiday season according to a survey released by ForSee...
December 28, 2011
MVD Customer Satisfaction
Taking matters into their own hands the state is trying to improve the experience you have at the MVD.
June 10, 2013
Amazon Beats Netflix In Holiday Customer S...
The companies have been competing for seven years, but in 2011, Amazon won by a landslide.
December 29, 2011
The Most Hated Car in America
Some drivers may gaze lovingly at their sedan but not if they own some of the most disliked cars in the U.S., according to a new survey. American Cust...
August 26, 2014
Best Cruise Lines For Your Vacation
With so many options in booking a cruise, trying to pick the right one could make you sea sick. But before you pack your suitcase, check out this cust...
November 15, 2013
Jaguar Is Named Number One Manufacturer In...
In the J.D. Power customer satisfaction survey in the UK, Jaguar took first place for car manufacturing.
June 05, 2012
Why Aspire to Delight Customers Rather Tha...
In Chapter 10 of 17 in his 2010 Capture Your Flag interview with host Erik Michielsen, customer advocacy marketing executive Alan McNab details why cu...
April 17, 2011
Capture Your Flag
Time Warner Bills More for What Streamers ...
Time Warner has implemented a sports programming charge as dissatisfaction with cable providers and their fees continues to grow.
January 03, 2015
The Most Hated Cable Company in the U.S.
If you are like most Americans, you hate your cable and Internet company, and that’s only getting worse. MarketWatch's Catey Hill discusses why Americ...
May 20, 2014
How to Get Better Customer Service
Everyone has to call customer service at some point, and there are some ways to make the experience less painful. MarketWatch's Catey Hill offers tips...
August 14, 2014
Beyond Sales: The Business KPI's Of Market...
By this point people should know that at the end of the day the top priority of marketing should be to create customers for the business, whatever the...
June 29, 2014
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