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Alleged Laptop Thief Gets Busted After Cal...
A man in Dover, New Hampshire was recently busted for allegedly stealing a laptop because of his own crucial mistake. Authorities were tipped off that...
April 11, 2014
IBM’s ‘Watson’ Answers the Call of Custome...
He was once a Jeopardy all-star, then a medical student studying oncology, but now IBM’s supercomputer Watson is sending his impressive CV to realm of...
May 22, 2013
How to Get Better Customer Service
Everyone has to call customer service at some point, and there are some ways to make the experience less painful. MarketWatch's Catey Hill offers tips...
August 14, 2014
Watch: How To Avoid Customer Service Night...
The holiday shopping season is cranking into high gear which means lots of shopping and shipping, but if you have a problem, woe be unto you if you ne...
November 25, 2014
Matt Curtis on Learning Customer Service i...
In Chapter 10 of 20 in his 2014 Capture Your Flag interview, Matt Curtis answers "What Did You Learn in Your First Job Out of College That is Still Re...
January 07, 2015
Capture Your Flag
Lowe's Introduces Customer Service Robots ...
Lowe's is testing whether robots can improve customer service in its stores. The machines look like white columns with two large screens on either sid...
October 28, 2014
The Hold Music When You Call E-Z Pass Is.....
No one likes calling customer service, especially when it means being stuck on hold. But the music - or rather, noises - you hear when you call E-Z Pa...
April 30, 2014
The Trick To Ensuring Good Customer Servic...
Recording awful customer service experiences seems to be the new internet trend. But this one might actually be useful.
August 19, 2014
HuffPost Live Highlights
'The View': Hire a Jerk to Handle Your Cus...
The co-hosts discuss a new service that allows people to hire others to handle customer service problems.
December 08, 2014
You Won't Believe This Netflix Customer Se...
A Netflix spokesperson confirmed to The Huffington Post that this incredible, "Star Trek"-laden back-and-forth between a subscriber and a customer ser...
October 14, 2013
HuffPost Live Highlights
Spend Less Time on Hold With Customer Serv...
Don't get left on customer service hold. Instead, there's an app which can monitor the call and ring you back when someone is ready to speak to you. P...
April 14, 2013
Full Audio Of Comcast Call Gone Viral
INSIDE EDITION has obtained the full audio of the Comcast call that some are calling "The worst customer service call of all time."
July 16, 2014
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