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  • Tim Cook Apologizes for Chinese Warranties(04:14)
  • Apple issued an apology letter signed by chief executive Tim Cook that vowed to revamp aspects of its customer-service policies in China after more th...
  • Date: April 02, 2013
  • Source: WSJ Video
  • Apple Apology To China For Poor Communicat...(01:15)
  • With its rare apology, Apple Inc went from pariah to praiseworthy in the eyes of China's state-controlled media, a lesson for other foreign firms not ...
  • Date: April 02, 2013
  • Source: HuffPost Live Highlights
  • Is Apple’s Apology a Win for China’s Propa...(04:14)
  • Apple Chief Executive Tim Cook released a letter vowing to provide better consumer service in China. The WSJ’s Li Yuan tells Mariko Sanchanta how Chin...
  • Date: April 02, 2013
  • Source: WSJ Video
  • Apple Apologizes to China(01:43)
  • Apple’s CEO Tim Cook apologizes to China over its concern with repair and warranty policies, Twitter co-founder Biz Stone is working on a new do-good ...
  • Date: April 03, 2013
  • Source: Mashable
  • Apple's Apology Goes Down Well in China(01:53)
  • Sometimes, sorry is good enough. Apple CEO Tim Cook's apology to Chinese customers seems to have won over the country's press, which had been accusing...
  • Date: April 02, 2013
  • Source: Reuters
  • Apple Apologizes For Maps Mishap(04:37)
  • Tim Cook apologized for the quality of Apple's new iPhone maps application, acknowledging fierce criticism from users. Steven Russolillo reports on Ma...
  • Date: September 28, 2012
  • Source: WSJ Video
  • Community Sound Off(25:06)
  • The community sounds off with Josh on how Romney is less popular than George W. Bush, Tim Cook's Apple apology letter and the most promiscuous college...
  • Date: September 28, 2012
  • Source: HuffPost Live Segments
  • PR Crisis Lessons from Apple's Map Apology(05:29)
  • Having Apple's CEO issue an apology over their maps controversy was a good move, public relations crisis management expert Michael Robinson discusses ...
  • Date: September 28, 2012
  • Source: WSJ Video
  • Apple Issues 'Apology' To Samsung(02:20)
  • Apple issued a public apology to Samsung acknowledging a UK court decision that Samsung did not infringe on Apple patents.
  • Date: October 26, 2012
  • Source: Newsy