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  • Airline Industry Complaints Drop in 2013(01:48)
  • Consumer complaints about the airline industry declined in 2013 compared to the previous year, according to the Airline Quality Rating. The annual st...
  • Date: April 07, 2014
  • Source: Associated Press
  • Airline Industry Complaints Drop in 2013(01:48)
  • Consumer complaints about the airline industry declined in 2013 compared to the previous year, according to the Airline Quality Rating. The annual st...
  • Date: April 07, 2014
  • Source: Associated Press
  • Spirit Airlines: The Carrier You Love to H...(04:20)
  • Spirit Airlines collects passenger complaints like merit badges. Despite complaints, why do people keep coming back? WSJ's Scott McCartney discusses w...
  • Date: February 25, 2015
  • Source: WSJ Video
  • Spirit Airlines: The Carrier You Love to H...(04:19)
  • Spirit Airlines collects passenger complaints like merit badges. Despite complaints, why do people keep coming back? WSJ's Scott McCartney discusses w...
  • Date: February 25, 2015
  • Source: WSJ Video
  • The New Space Hog: Airline Entertainment B...(03:17)
  • Fliers have a new complaint: airline entertainment boxes are taking up space under seats where bags and feet usually go. WSJ’s Scott McCartney discuss...
  • Date: March 25, 2015
  • Source: WSJ Video
  • The Most Complained About Airlines(04:30)
  • Which airline is the biggest target for unhappy consumers? The U.S. Public Interest Research Group analyzed five years' worth of complaints to the U.S...
  • Date: April 15, 2014
  • Source: WSJ Video
  • Misery in the Air: Flyer Frustration Climb...(00:49)
  • Perhaps the most telling indication of how frustrated passengers have become is the number of complaints about airlines filed last year with the Depar...
  • Date: April 13, 2015
  • Source: Wochit News
  • How Airlines Apologize(03:08)
  • If you’ve ever felt that airlines talk to you like a child, you’re not alone. WSJ’s Scott McCartney looks at the psychology underpinning how airlines ...
  • Date: July 09, 2014
  • Source: WSJ Video
  • Japanese Airline Apologizes for Whiteface ...(01:01)
  • Japan's All Nippon Airways is apologizing and pulling a commercial that uses 'whiteface,' and that some are calling racist. Jen Markham explains.
  • Date: January 21, 2014
  • Source: Buzz60
  • Airlines Push Surveys on Fliers, Make Big ...(03:09)
  • Airlines have gotten much more aggressive about surveying customers, tying executive bonuses directly to surveys and even giving individual captains s...
  • Date: April 04, 2013
  • Source: WSJ Video

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