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  • How to Improve Online Customer Service(02:15)
  • Perfect your customer service, and your retention. Tips from Scott Gerber, founder of the Young Entrepreneur Council, and Angie Hicks, founder of Angi...
  • Date: June 12, 2012
  • Source: Inc. - Ask Gerber
  • Spend Less Time on Hold With Customer Serv...(02:08)
  • Don't get left on customer service hold. Instead, there's an app which can monitor the call and ring you back when someone is ready to speak to you. P...
  • Date: April 14, 2013
  • Source: Howdini
  • Spirit Airlines CEO Pokes Fun at Company's...(01:36)
  • Spirit Airlines ranked dead last in Consumer Report’s latest customer service survey, and CEO Ben Baldanza knows it. “CBS This Morning” spoke with him...
  • Date: May 22, 2013
  • Source: Morning Rush
  • Secrets to Great Customer Service(02:36)
  • Customer service tips from Angie Hicks, founder of Angie's List, and Scott Gerber, founder of the Young Entrepreneur Council.
  • Date: July 11, 2012
  • Source: Inc. - Ask Gerber
  • Why Customer Service is a Marketing Job(02:52)
  • In Chapter 9 of 15 of his 2010 Capture Your Flag interview with host Erik Michielsen, creative director and experience marketer Jason Anello shares wh...
  • Date: February 20, 2011
  • Source: Capture Your Flag
  • How Speech Act Philosophy Impacts on Custo...(02:03)
  • In Chapter 7 of 17 in his 2010 Capture Your Flag interview with host Erik Michielsen, customer advocacy marketing executive Alan McNab details how Spe...
  • Date: April 17, 2011
  • Source: Capture Your Flag
  • Providing Special Customer Service(03:37)
  • Brooke stops by a Portland Starbucks to find out what it takes to give truly special customer service.
  • Date: January 03, 2010
  • Source: Better.TV

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