> Number of Complaints Received: 12,950
> Most Common Complaint: Failure to refund when product doesn't arrive/arrives damaged
There are benefits to online shopping, mostly the convenience of having everything at your fingertips. The clearest drawback, however, is that you don't receive the product until well after you pay, and all kinds of things can, and do, go wrong. This is especially the case if you are dealing with other individuals, as is the case with eBay, which has the lowest customer satisfaction rate in the industry, according to the ACSI. The U.S. BBB received nearly 13,000 complaints last year alone from online retail customers. The biggest complaints were, as might be expected, not receiving the product, receiving a damaged product, and not receiving a refund even after not getting what was ordered.