There's a multimillion-dollar settlement in the works over Wen Cleansing Conditioner

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FDA Issues Safety Alert for Hair Conditioner After Record Number of Complaints


More than 200 women are involved in a class-action lawsuit with Chaz Dean Inc. and distributor Guthy-Renker over claims that Wen by Chaz Dean Cleansing Conditioner led to hair loss, hair breakage, rash, and balding. The New York Timesreports that Guthy-Renker has agreed to a $26.25 million settlement but it's not yet been approved by a federal judge.

If approved, the settlement would repay $25 to anyone who's purchased a bottle of the cleansing conditioner and up to $20,000 to people who experienced adverse reactions; they can make claims to be reimbursed for treating said reactions as well as for injury awards. Guthy-Renker stands by the product, citing studies that it believes demonstrates that the product does not cause hair loss, and instead characterized the pending settlement as a "business decision."

SEE EARLIER: Read reactions to the Wen conditioner recall

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Reactions to Wen conditioner recall
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Reactions to Wen conditioner recall
Wow at this! I used to post about WEN and thought it was the bomb. https://t.co/u0xHCmPrb0
If you use Wen by Chaz Dean-FDA issues safety alert for hair conditioner after record number of complaints: https://t.co/NL2ubSHKzN via @AOL
Not Surprised !! #WEN #WENHAIR https://t.co/nU0OzzXHOk
"The FDA doesn't approve cosmetics before they go on the market" ~~ WEN Hair Conditioner Prompts An FDA Warning https://t.co/nD1l31RHhf
Read this if you use the wen hair care https://t.co/LvmZGVYufO
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Last month, the U.S. Food and Drug Administration issued a safety alert for the cleansing conditioner but that's about all it can do here — it doesn't have the power to order recalls of cosmetics like it can with pharmaceuticals. Rather, the FDA monitors complaints submitted on its web site and decides whether to investigate. The agency could take action if it found that a product was mislabeled or contaminated.

Proposed legislation from Senators Dianne Feinstein and Susan Collins would require cosmetic companies to notify the FDA of "serious adverse" reactions as they happen as well as submit an annual report of all "adverse events" and would give the FDA recall power. The bill would collect fees to study the safety of cosmetics ingredients and has been endorsed by major companies like Estée Lauder, Johnson & Johnson, and Procter & Gamble.

Some independent companies like Guthy-Renker and Mary Kay support an alternative bill that would still require notification of injuries but would not collect money for safety evaluations or allow the FDA to order recalls. This fight will not be settled anytime soon.

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