Delta flights resume after power outage strands passengers

Before you go, we thought you'd like these...
Delta Airlines grounds flights worldwide over system outage

Delta Air Lines Inc's (DAL.N) flights gradually began taking off again on Monday after a power outage hit its computer systems, grounding planes and stranding passengers of one of the world's largest carriers at airports around the globe.

SEE ALSO: Lawmaker breaks with GOP for third-party hopeful

Atlanta-based Delta, the second-largest U.S. carrier by passenger traffic, said it had canceled about 300 flights after a power outage that began around 2:30 a.m. EDT (0630 GMT) in Atlanta.

The power interruption caused a "system-wide outage," Delta said. At about 10:30 a.m. EDT, it said about 800 of its nearly 6,000 scheduled flights had taken off.

Georgia Power said a piece of Delta equipment failed and caused the airline's computer systems to lose power. The problem at Delta did not affect other Georgia Power customers, and there was no area-wide outage, utility spokesman John Kraft said.

RELATED: See airlines with the lowest fees

25 PHOTOS
25 Airlines With the Lowest Fees (GOBankingRates.com)
See Gallery
25 Airlines With the Lowest Fees (GOBankingRates.com)

1. Air China

  • Carry-on fee: $0
  • 1st Checked baggage fee: $0
  • 2nd Checked baggage fee: $0
  • Extra baggage fee: $70 and up

Passengers flying Air China shouldn’t expect to pay much past their initial ticket prices. The airline includes most creature comforts free of extra charges, including meals, drinks and in-flight entertainment.

Those sending an unaccompanied minor on Air China will pay a $40 fee, but two or more unaccompanied minors flying together will be charged the fee only once. Pets aren’t allowed in the cabin, but can ride in the baggage area for variable “special baggage” fees.

Photo credit: Courtesy of GOBankingRates.com / VanderWolf Images/Shutterstock.com

2. Emirates

  • Carry-on fee: $0
  • 1st Checked baggage fee: $0
  • 2nd Checked baggage fee: $0
  • Extra baggage fee: Varies depending on route and ticket class

Emirates Airlines passengers can count on paying for most services in their ticket fare, with meals, drinks — including alcohol but not champagne — and in-flight entertainment included. Even services for unaccompanied minors don’t cost extra with the purchase of a full-price adult fare for the tiny traveler.

WiFi data is free up to 10 MB, with 500 MB available for only $1. Those traveling with pets won’t be able to carry them in the main cabin, except service dogs. They will have to check the pets not as baggage, but as cargo, and only during certain times of year due to temperatures and pet import rules in the United Arab Emirates.

Photo credit: Courtesy of GOBankingRates.com / Sorbis/Shutterstock.com

3. Qatar Airways

  • Carry-on fee: $0
  • 1st Checked baggage fee: $0
  • 2nd Checked baggage fee: $0
  • Extra baggage fee: $200 to $250

Regular meal service is included in all economy tickets for U.S.-bound and departing flights on Qatar Airways, as is in-flight entertainment. Unaccompanied minor fees, however, vary depending on the price of the ticket. With the exception of service dogs and falcons, animals aren’t allowed in the main cabin and must instead be checked in the baggage hold for $250 to $350, depending on the animal's size.

Photo credit: Courtesy of GOBankingRates.com / Dmitry Birin/Shutterstock.com

4. Turkish Airlines

  • Carry-on fee: $0
  • 1st Checked baggage fee: $0
  • 2nd Checked baggage fee: $0
  • Extra baggage fee: Varies depending on route

Meals are included with economy-class tickets to and from the U.S., but the number and type of meals differ depending on the route and flight time. In-flight entertainment is free on Turkish Airlines, but communication with people on the ground will cost you, to the tune of $1.60 per SMS text or email. Fees for unaccompanied minors vary and are included at the time of booking.

Photo credit: Courtesy of GOBankingRates.com / Marina Zezelina/Shutterstock.com

5. Southwest Airlines

  • Carry-on fee: $0
  • 1st Checked baggage fee: $0
  • 2nd Checked baggage fee: $0
  • Extra baggage fee: $75

With no charges for carry-ons or the first two checked bags, Southwest boasts some of the best baggage prices of the domestic U.S. airlines. However, the airline does charge for other boarding and in-flight comforts, like its $15 early-bird check-in and boarding fee and its $8-per-day WiFi charge.

Unaccompanied minors fly at an added cost of $50 each way, and pets can fly in the cabin for $95 each way. Meals aren’t offered, although free snacks — like peanuts or pretzels — and soft drinks are provided.

Photo credit: Courtesy of GOBankingRates.com / Chris Parypa Photography/Shutterstock.com

6. Air France

  • Carry-on fee: $0
  • 1st Checked baggage fee: $0
  • 2nd Checked baggage fee: $0 (only in some cases when flying economy)
  • Extra baggage fee: $80 and up

As with other international airlines, meals are included in the ticket price on long-haul flights, although extra a la carte meals can be purchased for varying prices. Unaccompanied minor fees vary based on the price of an adult ticket, the child’s age and the destination. Pets that are small enough to fit under the seat can ride in the cabin for $200 on flights to and from the U.S.

Photo credit: Courtesy of GOBankingRates.com / Chris Parypa Photography/Shutterstock.com

7. Island Air

  • Carry-on fee: $0
  • 1st Checked baggage fee: $15
  • 2nd Checked baggage fee: $25
  • Extra baggage fee: $35

Unaccompanied minors fly on Island Air for an added fee of $30 each way — or $60 each way if there’s a connecting flight, with added charges for each child after two. Pets can accompany travelers in the cabin for $35 if they’re small enough to fit under the seat, with all other animals flying in cargo for $35 up to 50 pounds and $60 up to 70 pounds. Meals aren’t offered on this no-nonsense airline, but coffee, water and sometimes punch are available for free.

Photo credit: Courtesy of GOBankingRates.com / BarryTuck/Shutterstock.com

8. Allegiant Air

  • Carry-on fee: $10 and up
  • 1st Checked baggage fee: $18 and up
  • 2nd Checked baggage fee: $18 and up
  • Extra baggage fee: $18 and up each

In addition to charging fees for all baggage, except a small personal item like a purse, Allegiant charges fees for an impressive array of a la carte services. You might pay anywhere from $0 to $80 to choose your seat ahead of time, $4 to $12 to board the plane before other passengers, $100 to fly with a pet in the cabin and $2 to $7 for a snack during your flight.

Even the act of booking a ticket will cost a fee on Allegiant — $13 per person, per segment for tickets purchased electronically; $14.99 for booking through the call center; $5 to pick up a printed ticket at select airports. They also charge up to $8 each way for paying by credit card.

Photo credit: Courtesy of GOBankingRates.com / Chris Parypa Photography/Shutterstock.com

9. PenAir

  • Carry-on fee: $0
  • 1st Checked baggage fee: $25, except Alaska, in which case one checked bag is free
  • 2nd Checked baggage fee: $25
  • Extra baggage fee: $75

PenAir is another no-frills airline that skips out on offering meals to passengers. Unaccompanied minors can fly for an extra fee of $75, and pets can fly for $50 in the cabin or $75 in the cargo hold.

Photo credit: Courtesy of GOBankingRates.com / redlegsfan21/Shutterstock.com

10. WestJet

  • Carry-on fee: $0
  • 1st Checked baggage fee: $25 to $29.50
  • 2nd Checked baggage fee: $25 to $29.50
  • Extra baggage fee: $75 to $88.50

You can get a snack, a drink or a meal on WestJet for anywhere from $2, all the way up to $17.25. Pets cost $50 to $59 to fly in the main cabin and $75 to $88.50 to fly as checked baggage, but restrictions based on travel dates, kennel sizes and animal types apply.

Unaccompanied minors are welcome to fly for an added fee of $118. And depending on the seat and time of booking, you can pay from $5 to $236 to choose where you’ll sit on the plane.

Photo credit: Courtesy of GOBankingRates.com / Digital Media Pro/Shutterstock.com

11. Virgin America

  • Carry-on fee: $0
  • 1st Checked baggage fee: $25
  • 2nd Checked baggage fee: $25
  • Extra baggage fee: $25

Virgin America proclaims it’s “not a big fan of fees. But they do help us fly you in the award-winning, mood-lit style to which you’re accustomed.” Which helps explain not only its baggage fees, but several others, including unaccompanied minor fees of $75 to $125; a fee for pets traveling in the main cabin for $100; a $20 fee for booking your ticket through the call center; $20 for receiving a mailed itinerary; $15 to $35 for “dibs” on preferred seats; and $20 for priority security and boarding. Onboard meals and snacks will cost $4 to $9.

Photo credit: Courtesy of GOBankingRates.com / Chris Parypa Photography/Shutterstock.com

12. Alaska Airlines

  • Carry-on fee: $0
  • 1st Checked baggage fee: $25
  • 2nd Checked baggage fee: $25
  • Extra baggage fee: $75

Whether in the cabin or in baggage, your pet will cost you $100 when flying on Alaska Airlines. Snacks and hot meals are available for $6 to $8. Unaccompanied minors can fly for $25 to $50, depending on the route and traveler's age.

Photo credit: Courtesy of GOBankingRates.com / Tupungato/Shutterstock.com

13. Sun Country

  • Carry-on fee: $0
  • 1st Checked baggage fee: $20
  • 2nd Checked baggage fee: $30
  • Extra baggage fee: $75

A variety of snacks and sandwiches are available on this airline for $2 to $8. Flying as an unaccompanied minor will cost a $75 fee, in addition to the ticket price. Pets can fly in the cabin for a $125 fee or as baggage for $199.

Photo credit: Courtesy of GOBankingRates.com / Chris Parypa Photography/Shutterstock.com

14. JetBlue

  • Carry-on fee: $0
  • 1st Checked baggage fee: $20 to $25, depending on whether it’s purchased online or at ticket counter
  • 2nd Checked baggage fee: $35
  • Extra baggage fee: $100

Most of JetBlue’s fees are small and related to the creature comforts of flying. A headset costs travelers $5; a movie is another $5; blankets and pillows cost $5 to $6; alcoholic beverages are $7; and meals or snacks are $6 to $7.

On this airline, booking anywhere other than online will cost $25. Pets and unaccompanied minors both fly for a $100 fee each way.

Photo credit: Courtesy of GOBankingRates.com / Leonard Zhukovsky/Shutterstock.com

15. Hawaiian Airlines

  • Carry-on fee: $0
  • 1st Checked baggage fee: $25
  • 2nd Checked baggage fee: $35
  • Extra baggage fee: $50

For some parts of the U.S., Hawaii could be considered a long-haul flight. Perhaps that’s why Hawaiian Airlines bucks the trend of most domestic airlines by offering an array of meals and drinks for free.

But not everything on the way to or from the island state comes without a fee: You’ll pay $175 for a pet in the cabin and $225 for a pet as luggage; $100 for an unaccompanied minor; $6 to $12 for various snacks; $6 to $15 for in-flight entertainment and $100 for a lost paper ticket.

Photo credit: Courtesy of GOBankingRates.com / Eddy Galeotti/Shutterstock.com

16. Air Canada

  • Carry-on fee: $0
  • 1st Checked baggage fee: $25
  • 2nd Checked baggage fee: $35
  • Extra baggage fee: $100

Sending an unaccompanied minor on an Air Canada flight will cost you $100 per child, per way, with pets in the cabin costing $50 per pet, per way. Pets in baggage are slightly pricier, at $105 per pet, per way.

Standard seat selection for the cheapest tickets will also cost you on this airline — $10 to $40 per one-way flight segment. You'll pay $19 to $150 per flight segment for extra legroom, $7.95 to $9.95 for in-flight WiFi and $3 to $7 for a meal or snack.

Photo credit: Courtesy of GOBankingRates.com / Gertan/Shutterstock.com

17. American Airlines

  • Carry-on fee: $0
  • 1st Checked baggage fee: $25
  • 2nd Checked baggage fee: $35
  • Extra baggage fee: $150 and up

For more legroom and early boarding on American Airlines, fees start at $20. An all-day WiFi pass is $16 on most domestic flights, and snacks and meals are priced from $2 to $10. Unaccompanied minors can fly for an additional $150 fee each way, and carry-on pets cost $125. Checked pets cost an additional $200.

Photo credit: Courtesy of GOBankingRates.com / Tupungato/Shutterstock.com

18. Delta

  • Carry-on fee: $0
  • 1st Checked baggage fee: $25
  • 2nd Checked baggage fee: $35
  • Extra baggage fee: $150 to $200

On Delta flights, unaccompanied minors cost $150 each way. The airline charges a carry-on pet fee of $125, with all other pets booked separately through Delta Cargo. Snacks and meals are available for $6.99 to $9.99.

Photo credit: Courtesy of GOBankingRates.com / Markus Malnka/Shutterstock.com

19. United

  • Carry-on fee: $0
  • 1st Checked baggage fee: $25
  • 2nd Checked baggage fee: $35
  • Extra baggage fee: $150

Travelers can purchase a snack or meal on a United flight for $5.99 to $9.99. Pets cost $125 each way in-cabin, with unaccompanied minors ringing up an extra fee of $150 each way. The airline also charges $25 if you book your tickets through the call center.

Photo credit: Courtesy of GOBankingRates.com / Vytautas Kielaitis/Shutterstock.com

20. Silver Airways

  • Carry-on fee: $0
  • 1st Checked baggage fee: $30
  • 2nd Checked baggage fee: $40
  • Extra baggage fee: $125

Booking your ticket online is free, but making a flight reservation through the call center at Silver Airways will cost you $25, and booking at the airport will cost $35. Carrying a pet onboard comes with a $125 fee per way. Unaccompanied minors cost $150 each way on top of the ticket price.

Photo credit: Courtesy of GOBankingRates.com / Carlos Yudica/Shutterstock.com

21. British Airways

  • Carry-on fee: $0
  • 1st Checked baggage fee: $0
  • 2nd Checked baggage fee: $90
  • Extra baggage fee: Dependent on route

Additional fees on British Airways are minimal — mostly because the things that cost money on other international carriers aren’t allowed on British Airways. That goes for pets in the cabin, except service dogs, and unaccompanied minors. Standard meal service is included in the ticket price, although upgrades are available.

Photo credit: Courtesy of GOBankingRates.com / Bychykhin Olexandr/Shutterstock.com

22. KLM

  • Carry-on fee: $0
  • 1st Checked baggage fee: $0
  • 2nd Checked baggage fee: $75
  • Extra baggage fee: $285

Booking a ticket by phone will cost $25, with tickets booked at the airport costing an additional $35 fee. In-cabin pets travel for $200, and meals are $12 to $17. However, in-flight entertainment is complimentary.

Photo credit: Courtesy of GOBankingRates.com / Nieuwland/Shutterstock.com

23. Frontier

  • Carry-on fee: $35
  • 1st Checked baggage fee: $30
  • 2nd Checked baggage fee: $40
  • Extra baggage fee: $75

Each traveler can select a standard seat in advance of the flight for $6 to $11. Unaccompanied minors fly for a $100 per-child, per-way fee, and pets fly in the cabin for $75. Reservations made via the call center cost $10 per passenger. Snacks are offered during the flight for $3 each.

Photo credit: Courtesy of GOBankingRates.com / EQRoy/Shutterstock.com

24. Lufthansa

  • Carry-on fee: $0
  • 1st Checked baggage fee: $0
  • 2nd Checked baggage fee: $200
  • Extra baggage fee: $100

Although Lufthansa offers a free carry-on and first checked bag, its price for a second checked bag is steep. An unaccompanied minor also flies at a rather high cost — $165 each way. Pets can fly in the cabin for $100 each way. Meals are included with an economy ticket price.

Photo credit: Courtesy of GOBankingRates.com / Tupungato/Shutterstock.com

25. Spirit Airlines

  • Carry-on fee: Varies depending on route
  • 1st Checked baggage fee: Varies depending on route
  • 2nd Checked baggage fee: Varies depending on route
  • Extra baggage fee: Varies depending on route

Spirit is best known as a budget airline that charges bit-by-bit for each piece of a flight experience. It’s almost impossible to know exactly how much you’ll pay until you book a flight from a specific destination, to a specific destination, on a specific date. All bags come with a fee, with the exception of a small personal item like a purse.

Spirit also allows travelers to choose seat assignments for anywhere from $1 to $50 and board early for $5.99. Other fees include $2 to print a boarding pass at an airport kiosk; $10 to have your boarding pass printed by an agent at the airport; $100 for an unaccompanied minor (price includes a snack and beverage) and $110 to transport a pet in the cabin. Snacks are offered for $1 to $10; drinks $1 to $15.

Photo credit: Courtesy of GOBankingRates.com / Markus Mainka/Shutterstock.com

of
SEE ALL
BACK TO SLIDE
SHOW CAPTION +
HIDE CAPTION


Kraft said he did not know the type of equipment that failed or why it did.

Like many large airlines, Delta uses its proprietary computer system for its bookings and operations, and the fact that other airlines appeared unaffected by the outage also pointed to the company's equipment, said independent industry analyst Robert Mann.

Critical computer systems have backups and are tested to ensure high reliability, he said. It was not clear why those systems had not worked to prevent Delta's problems, he said.

"That suggest a communications component or network component could have failed," he said.

A Delta spokeswoman declined to comment when asked about backup systems.

Delta's flight information was not showing correctly on Delta's website or on airport information boards, and this could also take time to resolve, the carrier said in the latest update. Mann said monitors typically display cached data until the computer system updates with new information.

According to website Flightradar24, some of the first flights to take off were from Amsterdam to the United States, while a flight from Phoenix to Atlanta was among the first to depart from a U.S. airport.

Delta is a member of the SkyTeam alliance alongside airlines including Air France-KLM <AIRF.PA>. It also partners for transatlantic flights with Virgin Atlantic [VA.UL], which said its flights were operating normally but cautioned that passengers should check tickets in case their flight was due to be operated by Delta as part of a code-share agreement.

Delta said passengers booked for travel Aug. 8-12 would be entitled to a refund if their flight is canceled or significantly delayed.

Delta shares were up 0.2 percent at $37.74 in midday trading.

In airports around the world, passengers stuck in check-in queues or on planes waiting to depart took to Twitter to share photos and frustration at the delays, as well as to ask how a major airline could be grounded by a power cut.

Delta's outage follows several high-profile computer problems faced by U.S. airlines in the past year.

Budget carrier Southwest Airlines Co <LUV.N> halted departures last month after a technical problem, while American Airlines <AAL.O> suspended flights from three of its hubs last September after technical problems.

Industry consultants say airlines face an increasing risk from computer disruptions as they automate more of their operations, distribute boarding passes on smartphones and fit their planes with Wi-Fi.

Read Full Story

People are Reading