Donald Trump's campaign website won't let you cancel recurring donations

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You used to love Republican presidential nominee Donald Trump, but now you've had a change of heart — and want to cancel your recurring monthly donation to his campaign?

Too bad.

As the screenshots below demonstrate, there is no option on Trump's website to cancel monthly contributions or remove your credit card information: Once you've set up a donation, you may only switch from one valid credit card to another.

On Wednesday, CNN reporterJeremy Diamond tweeted a screenshot of an email from a disenchanted Trumpdonor who alleged that the campaign has not returned voice message requests to cancel contributions (The identity of the alleged donor is not shown).

After investigating, Mic can confirm that there is no easy option to stop recurring donations on Trump's donation site: We set up a recurring donation of $1 and found no button or other obvious way to cancel payments or remove a credit card from the system — either on the homepage, the "update card" page, or in your contribution confirmation email.

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The Trump family attends the RNC
CLEVELAND, OH - JULY 19: Eric Trump on the second day of the Republican National Convention on July 19, 2016 at the Quicken Loans Arena in Cleveland, Ohio. An estimated 50,000 people are expected in Cleveland, including hundreds of protestors and members of the media. (Photo by Tasos Katopodis/WireImage)
Donald Trump's daughter Tiffany speaks to delegates on the second day of the Republican National Convention on July 19, 2016 at Quicken Loans Arena in Cleveland, Ohio. About 50,000 people are expected in Cleveland this week for the Republican National Convention, at which Donald Trump is expected to be formally nominated to run for the US presidency in November. / AFP / JIM WATSON (Photo credit should read JIM WATSON/AFP/Getty Images)
CLEVELAND, OH - JULY 19: Donald Trump, Jr. addresses the Republican National Convention on Tuesday, July 19, 2016. (Photo by Jabin Botsford/The Washington Post via Getty Images)
CLEVELAND, OH - JULY 19: Donald Trump, Jr. addresses the Republican National Convention on Tuesday, July 19, 2016. (Photo by Jabin Botsford/The Washington Post via Getty Images)
CLEVELAND, OH - JULY 19: Family of Republican presidential nominee Donald Trump make their way to the New York delegation to participate in the roll call during the second day of the Republican National Convention on Tuesday, July 19, 2016. (Photo by Jabin Botsford/The Washington Post via Getty Images)
CLEVELAND, OH - JULY 19: Delegates from New York and Donald Trump's family including Donald, Jr., Ivanka, Eric, and Tiffany celebrate after the nominating process for the state of New York during the second day of the Republican National Convention on Tuesday, July 19, 2016. (Photo by Ricky Carioti/The Washington Post via Getty Images)
CLEVELAND, OH - JULY 19: Tiffany Trump leaves the stage on the second day of the Republican National Convention on July 19, 2016 at the Quicken Loans Arena in Cleveland, Ohio. An estimated 50,000 people are expected in Cleveland, including hundreds of protestors and members of the media. (Photo by Tasos Katopodis/WireImage)
Eric Trump (R), son of Republican presidential nominee Donald Trump, and his wife Lara Yunaska applaud at the end of Donald Trump Jr's speech on the second day of the Republican National Convention (RNC), July 19, 2016 at Quicken Loans Arena in Cleveland, Ohio. / AFP / Robyn BECK (Photo credit should read ROBYN BECK/AFP/Getty Images)
CLEVELAND, OH - JULY 19: Delegates from New York and Donald Trump's family including Donald, Jr., Ivanka, Eric, and Tiffany celebrate after the nominating process for the state of New York during the second day of the Republican National Convention on Tuesday, July 19, 2016. (Photo by Toni L. Sandys/The Washington Post via Getty Images)
CLEVELAND, OH - JULY 19: Ivanka Trump on the second day of the Republican National Convention on July 19, 2016 at the Quicken Loans Arena in Cleveland, Ohio. An estimated 50,000 people are expected in Cleveland, including hundreds of protestors and members of the media. (Photo by Tasos Katopodis/WireImage)
CLEVELAND, OH - JULY 19: Tiffany Trump speaks at the second day of the Republican National Convention on July 19, 2016 at the Quicken Loans Arena in Cleveland, Ohio. An estimated 50,000 people are expected in Cleveland, including hundreds of protestors and members of the media. (Photo by Tasos Katopodis/WireImage)
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Once you're registered, if you try to change your payment information on Trump's site, you will see no option to remove your credit card — only "update" it.

Donald Trump's Campaign Website Won't Let You Cancel Recurring Donations
Donald Trump's campaign website has an option to update your card, but not remove it.
Source: Mic/Donald J. Trump for President

Then, when you click on "update card," you see a page that allows you to alter your payment information — but you cannot completely delete your credit card. You are forced to replace it with another valid card: Invalid numbers are rejected.

Donald Trump's Campaign Website Won't Let You Cancel Recurring Donations
The page won't let you remove the number, only replace it with another valid credit card number.
Source: Mic /Donald J. Trump for President

Similarly, the email confirmation Trump donors receive does not include any reference to how to cancel payments. While donors can hit "unsubscribe" at the bottom of the email, doing so does not delete your account information from the donations page.

Donald Trump's Campaign Website Won't Let You Cancel Recurring Donations
Donald Trump's confirmation email to donors has no information about how to update or change your payment information.
Source: Mic/Donald Trump Campaign

Mic alsomade a $1 recurring contribution to the campaign for Democratic presidential nominee Hillary Clinton, and received a confirmation email that — by contrast — provides an email address for donors to write in with problems.

Unlike the message from Trump's campaign, the confirmation from Clinton's also acknowledges that you've made a recurring donation in the first place, warning you to expect a monthly charge.

Donald Trump's Campaign Website Won't Let You Cancel Recurring Donations
Hillary Clinton's email confirmation has a designated email for donor questions.
Source: Mic/Hillary for America

If you go to Clinton's campaign site, there's also an accessible option to remove your card from the site. Clicking this buttonimmediatelyhalts your donations, a campaign representative confirmed in an email to Mic.

Donald Trump's Campaign Website Won't Let You Cancel Recurring Donations
A source at the Clinton campaign confirmed this button halts payments.
Source: Mic/Hillary for America

If you log out and log back in to Clinton's site, you can see that your card has been deleted.

Donald Trump's Campaign Website Won't Let You Cancel Recurring Donations
Removing your card from your campaign account is very simple.
Source: Mic/Hillary for America

Now, if you're truly desperate to halt your campaign payments to Trump, you can always simply cancel your credit card — or call your card provider to contest the charges.

The Federal Election Commission does not have rules explicitly about the cancellation of recurring campaign contributions, said FEC spokesperson Christian Hilland.

"Our regulations do not speak specifically to that issue," he said. The only way problems with recurring donations would trigger an investigation, he explained, was if the total added up to more than the federally mandated maximum donation of $2,700.

The Trump campaigndid not return multiple requests for comment by press time.

Recurring payments are increasingly coming under fire as a way companies get unwitting consumers to pay for services they don't want.

Some businesses are more transparent than others: Spotify, for instance, has a handy "cancel" link right below the button for updating payment information.

Donald Trump's Campaign Website Won't Let You Cancel Recurring Donations
Cancelling a recurring payment on Spotify is pretty straightforward.
Source: Mic/Spotify

Trump's campaign would do well to take a page from Spotify's book.

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