12 confessions from call center employees will make you feel better about your job
Any time you have a problem with a product or a company, who do you look to? You probably Google the customer service phone number, and rely on whatever representative you connect with to help you solve your problem. Easy, right? Not always.
Whether it's frustration with company policy or product dissatisfaction, oftentimes the place where you express your grief with your issue is to the call center representative who answered your call. So if you think it's frustrating for you, imagine how the call center workers must feel after dealing with disgruntled customers all day, every day.
Several call center employees took to Whisper, the popular app that provides an anonymous platform for people to share their most honest thoughts, to express what it's really like to deal with the demands of their jobs.
1. Dealing with just one pleasant customer might make all the unpleasant ones less bothersome:
2. Just because you're not dealing with people face-to-face doesn't mean it's easier for shy people:
3. Even worse than rude customers is constantly fearing that you're about to lose your job:
4. Spending all your time somewhere that you hate is extremely disheartening:
5. Yes, customer service reps can hear you background noise, and, yes, it's annoying:
6. These employees are more than ready to go home when the time comes:
7. Customer service representatives are literally not allowed to assist you if you fail your security questions:
8. No one knows the art of self-control like call center workers:
9. It's hard not to be on the defense when you know that clients are trying to pull fast ones on you:
10. It's the little forms of self-expression that help you get through the day:
11. Most people don't realize how long of a way a little bit of kindness goes:
12. Some employees lose their faith in humanity after dealing with such rude customers:
Want to hear more from call center employees? Check out Whisper!
Maybe understanding customers would make a call center employee's day easier:
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